Member Rights and Responsibilities

Prospect Medical Group recognizes the following rights for its members:

  • To receive information about Prospect Medical, its services, its providers, and members’ rights and responsibilities
  • To be treated with respect and dignity and right to privacy
  • To make recommendations regarding the organization’s members’ rights and responsibilities policies
  • To participate with practitioners in decision making regarding their healthcare
  • To have a candid discussion of appropriate or medically necessary treatment options for their conditions, regardless of cost or benefit
  • To voice complaints or file appeals regarding Prospect Medical or the care provided
  • To be represented by parents, guardians, family members or other conservators for those who are unable to fully participate in their treatment decisions
  • To have their medical information kept confidential
  • To receive oral interpretation services in an understandable language (Medicaid and/or Medicare members)
  • To receive written member information in large-size print and other formats upon request and in a timely manner appropriate for the format being requested (Medicaid and/or Medicare members)

Prospect Medical Group members must accept the following responsibilities:

  • To understand their health problems and participate in developing mutually agreed-upon treatment goals to the degree possible
  • To follow plans and instructions for care that they have agreed on with their practitioners
  • To supply all pertinent information about their health (to the extent possible)
  • To learn about your medical condition and what keeps you healthy
  • To make and keep medical appointments. If you must cancel and /or reschedule an appointment, be certain to tell someone in the office
  • To work with and be polite and respectful to those who are partners in your healthcare