Contact Us

Thank you for visiting our website. There are many different ways to contact us.

Member and prospective member inquiries

If you are a Prospect member or would like to become one, please call our Customer Services Department at 800-708-3230. We have representatives available weekdays between the hours of 8 a.m. and 5 p.m. Pacific Time. Bilingual representatives are available to assist you. You can also email us at memberservices@prospectmedical.com.

For individuals who are Medicare eligible, we also have our Seniors VIP Line at 877-619-5900, where bilingual representatives are available to assist you. Or, you can email us at seniorsvip@prospectmedical.com.

PROVIDER INQUIRIES

For provider inquiries (regarding eligibility, referrals or claims status), you can reach us at provider.services@prospectmedical.com, or 800-708-3230. Hours of operation are weekdays between the hours of 8 a.m. and 5 p.m. Pacific Time.